Inside compounding at Kiwi
The people, process and individual prescriptions behind our lab.
Read more: Inside compounding at KiwiPHARMACY & WELLNESS · Custom pharmacy
Medication made for one specific person.
Custom medications prepared in our on-site lab in Kelowna, based on your prescription. Talk to the pharmacy about the strength, form or ingredients your prescriber has requested.
At a glance
Your prescriber sends the prescription. Our pharmacist reviews it, our lab prepares it, and the pharmacy explains use, storage and refills.
On this page
THE KIWI APPROACH
Sometimes a standard medication isn’t the right fit.
A child may need a different form, an adult may struggle to swallow a tablet, or a prescription may need an ingredient left out.
Our pharmacists look at the specific need, then work with your prescriber. At Kiwi, preparation happens in our own Kelowna lab.
Open a topic to read more.
What can be customized
A prescription may call for a different strength, dosage form or ingredients. The pharmacist checks the reason for the change, available alternatives and what can be prepared.
Not every medicine can be made in every form.
When the usual form is difficult
Swallowing difficulties, a child’s prescription or a specific ingredient sensitivity can make a standard product unsuitable. Ask the pharmacist whether a different preparation is possible.
Allergy-aware does not mean that every preparation is free from every allergen.
Hormone preparations and skincare
Hormone and thyroid prescriptions, dermatology and custom skincare are areas to discuss with Kiwi’s compounding team. The medical assessment and prescribing stay with the qualified prescriber.
The pharmacy reviews the prescription, prepares the medication and helps explain the practical details.
How it works
Your prescriber sends the prescription.
Our pharmacist reviews it and contacts the prescriber if anything needs clarifying.
The lab prepares it and the pharmacy checks the finished medication.
We explain how it should be used and stored, and when to contact us with questions.
The people behind your prescription
James Epp leads the Kiwi pharmacy team. Our pharmacists and compounding team work with your prescriber, so the person explaining your next step is connected to the people preparing it.
You can also step inside our lab through the online 3D tour.
Time, cost and getting it home
Preparation time and cost depend on the prescription. Ask about the estimate, insurance coverage, pickup or delivery before preparation starts.
The team can confirm the arrangements for your medication, including any storage requirements.
Good to know. A compounded medication requires a valid prescription and pharmacist review.
Questions before you book?
Useful answers about Personalized Compounding.
What is a compounded medication?
A medication prepared for an individual when a standard product does not fit the prescription. Depending on the prescription, the pharmacist may adjust the strength, dosage form or ingredients.
Do I need a prescription?
Yes. A compounded medication requires a valid prescription and pharmacist review. The pharmacy can coordinate with your prescriber.
How long will it take, and what will it cost?
It depends on the prescription and preparation. Ask the pharmacy for an estimate and check coverage, pickup or delivery before the medication is prepared.
Can I talk to someone before arranging a consultation?
Yes. Call the pharmacy on 778-940-1950 and ask for the compounding team. Keep prescription and health details for a private conversation with the pharmacist.
Can you help with swallowing difficulties or an ingredient sensitivity?
Ask the pharmacist whether another preparation is possible. They review the specific medicine, the reason for the change and available alternatives with your prescriber.
Is Kiwi Skincare made in the same lab?
Yes. Kiwi Skincare is prepared in our on-site pharmacy lab. Speak with the team about the range, prescription requirements and the right starting point.
Articles & resources
Kiwi Skincare, made here
Meet the formulas and the pharmacy team behind them.
Read more: Kiwi Skincare, made here
Hormone care at Kiwi
Understand assessment, prescribing and the pharmacy’s role.
Read more: Hormone care at KiwiSTART HERE
Questions belong with a pharmacist.
Call the pharmacy for time-sensitive questions. Use the website for general enquiries.